General Returns Policy
Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Monkeysteps.in.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact and all the accessories therein).
Our Customer Support will call you to ascertain the Query generated by the Customer before initiating a Replacemet.
Return Courier Charges to be borne by the Customer (Rs 80/- per Kg) .
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
07 Day Free Returns & Exchange
This item is eligible for return within 07 days of Delivery. You can exchange this item for a different size/color or return for a full refund in your Account.
Please keep the item in its original condition, with brand outer box, MRP tags attached and original accessories in manufacturer packaging for a successful refund/replacement Non-Returnable Items like socks/inner-wear are non-returnable due to hygiene conditions.
However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide replacement if available or full refund in your Account(in case if the Product is Not Available) only after recieving the Product Delivered.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.